Return Policy
If you are not satisfied with your order, the product(s) can be returned to BelHer within 14 calendar days from the date you take physical possession of the items. You may choose to have the products replaced or receive a refund for their value as soon as possible, but no later than 14 days after verifying the condition of the returned items.
Before the return period expires, the buyer must inform BelHer of their decision by completing the form available in this section or by sending an email detailing their decision. You will be deemed to have exercised your right to return within the 14-day period if your communication regarding the return is sent before the expiration of this timeframe. Similarly, the right to return is considered exercised if the products are sent back to BelHer within this period, in compliance with Article 14 (1) of GEO No. 34 of June 4, 2014, concerning consumer rights in contracts concluded with professionals.
Products purchased from the online store www.belher.ro may be returned. Products purchased from BelHer’s physical stores are non-returnable.
Sample Form:
This form should be completed and returned only if you wish to withdraw from the contract.
To [insert BelHer’s name, address, phone number, and email address]:
I/we () hereby inform you of my/our () decision to withdraw from the contract.
Ordered on ()/received on ()
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if the form is sent in paper format):
Date:
Conditions for Returns:
All products must be returned in the same condition as received. BelHer does not accept items that:
Have undergone unauthorized modifications or are damaged by you, directly or indirectly.
Have damaged or incomplete packaging, show signs of wear or usage, scratches, chips, or mechanical/electrical shocks.
Are missing accessories or original documents (e.g., warranty certificates).
Products must be returned in their original packaging, with intact labels, the original warranty certificate (if issued by the manufacturer/distributor), and all accompanying documentation. If the products were accompanied by gifts, these must also be returned.
Return costs are borne by the buyer.
Exceptions:
In compliance with Article 16 of GEO No. 34 of June 4, 2014, certain products are excluded from the right of withdrawal, such as:
Sealed items that cannot be returned for health protection or hygiene reasons once unsealed by the consumer.
Therefore, products with broken or altered seals cannot be returned.
BelHer Commitment:
BelHer takes pride in the excellent quality of its products, all of which are rigorously checked by our team before being shipped to you. Upon return, products are evaluated by our experts to ensure they are in the same condition as initially delivered.
If you choose to exchange a product, the original must first be sent to our headquarters for inspection, after which the replacement product will be shipped.
For orders over 600 RON, shipping is free. For returned items, shipping costs will be borne by the client and deducted from the refund amount.
Specific Product Guidelines:
Hair Extensions and Ponytails:
Returns are allowed within 14 calendar days from the date of physical possession.
Extensions and ponytails made of human hair fall under the category of products excluded from return due to health and hygiene regulations if unsealed.
Items with broken or altered seals cannot be returned or exchanged.
Wigs and Hair Accessories:
Returns are allowed within 14 calendar days of receipt.
Wigs and hair accessories cannot be returned if unsealed, combed, styled, dyed, cut, or treated in any way (e.g., with shampoo, conditioner, hairspray).
Hair Tools (e.g., Straighteners, Curlers):
These must be returned in original, undamaged packaging, without excessive signs of use.
Customer Support:
For assistance, please contact us:
📞 Customer Service: +40722 466 444
📍 Studio: Pache Protopopescu Blvd, No. 6, Bucharest (Monday–Friday, 9:00–19:00).
Additional Resources:
Check out our website tutorials for tips on how to use and maintain BelHer products.